Privacy Policy

This Privacy Policy describes how Pizzana ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at food-pizzana.rest, place orders online, interact with our services, or otherwise engage with us. Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described herein.

We are committed to protecting the privacy and security of your personal information. This policy applies to all users of our website, mobile interfaces, and any related digital platforms operated by Pizzana. We comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable regulations.

1. About Us

Pizzana is a food service business operating in the United States. We provide restaurant services, online ordering, delivery, and related food and beverage offerings to our customers. As part of delivering these services, we collect and process certain personal information about our users, customers, and website visitors.

For all privacy-related inquiries, data subject requests, or complaints, please contact us using the information provided in Section 16 of this policy.

2. Information We Collect

We collect various types of personal information depending on how you interact with us. The categories below describe the types of information we may collect, and the sources from which we collect it.

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Billing and shipping/delivery address
• Date of birth (where required for age verification)
• Username and password (for registered account holders)
• Profile photo (if voluntarily provided)

2.2 Order and Transaction Information

When you place an order or make a purchase through our platform, we collect:

• Order history and details (items ordered, quantity, customizations)
• Payment information (credit/debit card details, billing address — processed through secure third-party payment processors)
• Transaction amounts and timestamps
• Delivery preferences and special instructions
• Loyalty program membership details and reward balances

2.3 Usage and Behavioral Data

As you navigate and interact with our website, we automatically collect certain usage data, including:

• Pages visited and time spent on each page
• Clickstream data and navigation patterns
• Search queries performed on our website
• Products viewed, added to cart, or purchased
• Links clicked within emails or promotions
• Referral URLs (the site you came from before visiting ours)
• Exit pages

2.4 Device and Technical Information

We collect technical information about the devices and software you use to access our services:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet)
• Device identifiers
• Screen resolution and language settings
• Time zone settings
• Internet service provider (ISP)

2.5 Location Data

With your consent, we may collect geolocation data to provide location-based services such as finding the nearest Pizzana location, estimating delivery times, or verifying delivery addresses. You may disable location services through your browser or device settings at any time.

2.6 Communications and User-Generated Content

If you contact us via email, phone, live chat, or through social media, we may retain records of those communications, including:

• Customer service inquiries and responses
• Reviews, ratings, and feedback submitted through our platform
• Survey responses
• Social media interactions and mentions

2.7 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you use social login features)
• Third-party food delivery platforms and aggregators
• Marketing and analytics partners
• Payment processors
• Fraud prevention and identity verification services

3. How We Use Your Information

We use the personal information we collect for a variety of lawful purposes, all aimed at delivering, improving, and personalizing our services to you. Specifically, we use your information for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and reservations
• Managing your account and authentication
• Processing payments and issuing receipts
• Coordinating delivery or pickup logistics
• Sending order confirmations, status updates, and delivery notifications
• Providing customer support and responding to your inquiries
• Administering loyalty and rewards programs

3.2 Website and Service Improvement

• Analyzing usage patterns to improve website functionality and user experience
• Conducting research and analytics to understand customer preferences
• Testing new features, menus, and service offerings
• Diagnosing technical problems and maintaining website security
• Monitoring website performance and uptime

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Delivering personalized recommendations based on your order history and preferences
• Conducting targeted advertising on social media and third-party platforms
• Notifying you about seasonal promotions, new menu items, and events
• Administering contests, sweepstakes, and promotions

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal processes
• Enforcing our Terms of Service and other agreements
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities
• Protecting the rights, property, and safety of Pizzana, our customers, and the public
• Responding to lawful requests from government authorities and law enforcement

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and delivering our services. These providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures. Our service providers include:

• Payment Processors: To handle secure payment transactions
• Delivery Partners: To fulfill delivery orders (name, address, phone, and order details are shared as necessary)
• Cloud Hosting Providers: To store and process data on secure servers
• Email and Marketing Platforms: To send transactional and promotional communications
• Analytics Providers: Such as Google Analytics, to help us understand website usage
• Customer Support Tools: To manage and respond to customer inquiries
• Fraud Prevention Services: To detect and prevent fraudulent activity

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Protect and defend the rights or property of Pizzana
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.

4.4 Aggregated and De-Identified Data

We may share aggregated or de-identified information that does not personally identify you with third parties for research, marketing, analytics, and other business purposes. This information cannot reasonably be used to identify you.

5. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver targeted advertising. By using our website, you consent to our use of cookies in accordance with this policy.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including session management and security features.
• Functional Cookies: Remember your preferences, such as language settings, saved addresses, and login details.
• Analytics Cookies: Collect information about how visitors use our website to help us improve performance.
• Marketing Cookies: Track your browsing habits to deliver relevant advertisements across the web.

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or notify you when a cookie is set. Please note that disabling certain cookies may affect the functionality of our website and limit your ability to use certain features.

For more detailed information about our use of cookies and how to manage your preferences, please refer to our Cookie Policy available on our website at food-pizzana.rest.

6. Data Security

We take the security of your personal information very seriously and implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology (HTTPS).
• Access Controls: We restrict access to personal information to authorized employees and contractors who need it to perform their job functions.
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant third-party processors. We do not store full credit card numbers.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems.
• Data Minimization: We only collect and retain information that is necessary for the purposes described in this policy.
• Employee Training: Our staff receives regular training on data protection best practices and privacy obligations.
• Incident Response: We maintain a data breach response plan to promptly address and notify affected parties in the event of a security incident.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and responding to your requests in a timely manner.

7.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

To exercise your California privacy rights, you may submit a verifiable consumer request by emailing us at [email protected]. We will respond to your request within 45 days as required by law. We do not sell personal information as defined under the CCPA/CPRA.

7.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected]
• Website: food-pizzana.rest (through our contact form)

We may need to verify your identity before processing your request. You will not be required to create an account solely to submit a request. You may also designate an authorized agent to submit a request on your behalf, provided you furnish written authorization and we can verify both your identity and the agent's authority.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8.1 Retention Periods

When personal information is no longer required for the purposes for which it was collected, we will securely delete or anonymize it in accordance with our data retention procedures.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect, solicit, or maintain personal information from children under 18 years of age.

If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe that we may have collected information from a child under 18, please contact us immediately at [email protected].

For users between the ages of 13 and 17, parental or guardian consent is required. We comply with the Children's Online Privacy Protection Act (COPPA) and will not collect personal information from children under 13 under any circumstances.

10. International Data Transfers

Pizzana is based in the United States, and your personal information is primarily collected, processed, and stored within the United States. However, some of our third-party service providers may be located in other countries and may process your data outside of the United States.

When we transfer personal information internationally, we take appropriate steps to ensure that your data receives an adequate level of protection, including through the use of:

• Standard contractual clauses approved by relevant data protection authorities
• Data processing agreements with service providers
• Adequacy decisions where applicable
• Other legally recognized transfer mechanisms

By using our website and services, you acknowledge that your personal information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws than those in your home country.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Pizzana. This Privacy Policy does not apply to any third-party platforms, and we are not responsible for the privacy practices of such third parties.

We encourage you to review the privacy policies of any third-party websites or services you visit. The inclusion of a link on our website does not imply our endorsement of the third party's privacy practices or content.

Third-party services that may be integrated with our platform include, but are not limited to:

• Social media platforms (Facebook, Instagram, Twitter/X)
• Google Maps (for location services and delivery tracking)
• Third-party delivery platforms
• Payment gateway providers
• Review and rating platforms

12. California "Shine the Light" Law

California Civil Code Section 1798.83, known as the "Shine The Light" law, permits California residents to request information about whether we disclose personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes without your prior consent. California residents may request information about this practice by contacting us at [email protected].

13. Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals to websites. At this time, there is no industry-wide standard for how websites should respond to DNT signals, and our website does not currently respond to such signals. We will continue to monitor developments in this area and update our practices accordingly if a standard emerges.

You may, however, manage your privacy preferences through our cookie consent tools and by adjusting your browser settings as described in Section 5 of this policy.

14. Federal Trade Commission (FTC) Compliance

We operate in compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be transparent, fair, and consistent with our stated commitments. We do not engage in deceptive data collection or use practices. If you believe that our data practices are deceptive or unfair, you have the right to file a complaint with the FTC at www.ftc.gov.

15. Filing a Complaint with a Data Protection Authority

If you believe that we have violated your privacy rights or applicable data protection laws, we encourage you to first contact us directly so that we may attempt to resolve the issue. You may reach us at [email protected].

You also have the right to file a complaint with the appropriate regulatory authority:

15.1 United States Residents

• Federal Trade Commission (FTC): Consumer privacy complaints can be filed online at reportfraud.ftc.gov or by calling 1-877-382-4357.
• California Residents: You may contact the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Attorney General's Office at oag.ca.gov.
• Other States: Residents of states with specific privacy laws (including Virginia, Colorado, Connecticut, Texas, and others) may contact their respective state attorney general's office.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your personal information, please do not hesitate to contact our privacy team using the details below:

We aim to respond to all privacy inquiries within 30 days of receipt. For California residents exercising rights under the CCPA/CPRA, we will respond within 45 days, with the possibility of a 45-day extension where reasonably necessary, with prior notice.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or industry standards. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered users where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acknowledgment of the updated policy.

This Privacy Policy was last updated on May 22, 2026, and is effective as of that date. © 2026 Pizzana. All rights reserved.