Terms of Service

Effective Date: May 22, 2026  |  Last Updated: May 22, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizzana ("Company," "we," "us," or "our"), governing your access to and use of the website located at food-pizzana.rest (the "Site") and all related services, features, content, and applications offered by Pizzana (collectively, the "Services").

By accessing the Site, placing an order online or in person, subscribing to our newsletters, creating an account, or otherwise interacting with Pizzana's digital or physical services, you expressly agree to these Terms in their entirety. These Terms apply to all visitors, users, and customers of Pizzana, regardless of the manner in which they access or use the Services.

If you are using our Services on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind that entity to these Terms, and the term "you" shall refer to both the individual user and the entity you represent.

These Terms are governed by the laws of the United States and, where applicable, the laws of the state in which Pizzana is registered and operates. We reserve the right to update, modify, or replace any part of these Terms at our sole discretion, as further described in Section 12 below.

2. Description of Services

Pizzana is a food service business that offers the following products and services:

• Online Food Ordering: Customers may browse our menu and place orders for pizza and related food items through our website at food-pizzana.rest for pickup, delivery, or dine-in, where applicable.
• Menu and Pricing Information: Our Site provides up-to-date information regarding our menu offerings, ingredient information (to the extent available), pricing, and promotional offers.
• Customer Account Services: Users may register for an account on our Site to manage orders, save preferences, track order history, and receive personalized promotions.
• Loyalty and Rewards Programs: From time to time, Pizzana may offer loyalty or rewards programs through the Site, subject to additional terms and conditions.
• Promotions and Special Offers: We may offer limited-time promotions, coupons, discounts, or special deals through the Site, email newsletters, or other marketing channels.
• Customer Support: Users may contact our team for assistance with orders, complaints, feedback, or general inquiries via the contact information provided herein.
• Informational Content: The Site may feature blog posts, recipes, allergen information, and other food-related content for general informational purposes.

Pizzana reserves the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice, without liability to you or any third party. We do not guarantee the continuous availability of any particular menu item, promotion, or feature of the Site.

3. Eligibility and User Accounts

To use our Services, you must be at least thirteen (13) years of age. If you are under the age of eighteen (18), you represent that you have the consent of a parent or legal guardian to use the Services and agree to these Terms. Pizzana does not knowingly collect personal information from children under the age of 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA).

If you create an account with us, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the security and confidentiality of your password and account credentials;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately of any unauthorized use of your account or any other breach of security at [email protected].

Pizzana reserves the right to suspend or terminate your account at any time, for any reason, including but not limited to violation of these Terms, fraudulent activity, or non-payment of outstanding charges.

4. User Obligations and Prohibited Activities

By using our Site and Services, you agree to use them only for lawful purposes and in accordance with these Terms. You are solely responsible for your conduct and all data, text, information, and content that you submit, post, or transmit through the Services.

4.1 General Obligations

You agree to:

• Use the Services only for personal, non-commercial purposes unless expressly authorized in writing by Pizzana;
• Provide truthful and accurate information in all forms, orders, and communications with Pizzana;
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Services;
• Pay all charges incurred through your account or orders in accordance with the payment terms set forth in these Terms;
• Respect the intellectual property rights of Pizzana and third parties.

4.2 Prohibited Activities

You agree that you will NOT:

• Use the Site or Services for any fraudulent, deceptive, or illegal purpose;
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity;
• Attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site;
• Use automated tools, bots, scripts, scrapers, or similar technologies to access, scrape, or extract data from the Site without our express written permission;
• Transmit any viruses, malware, or other harmful code through or in connection with the Site;
• Interfere with or disrupt the integrity or performance of the Site or the data contained therein;
• Engage in any conduct that restricts or inhibits any other user from using or enjoying the Services;
• Post, transmit, or otherwise make available any content that is defamatory, obscene, offensive, threatening, or otherwise objectionable;
• Place fraudulent orders, submit false complaints, or engage in any activity that may harm the reputation or operations of Pizzana;
• Circumvent, disable, or otherwise interfere with security-related features of the Site;
• Use the Services to send unsolicited commercial communications (spam);
• Collect or harvest personal information of other users without their consent;
• Resell or commercially exploit any portion of the Services without our express written permission.

Violation of any of the above prohibitions may result in immediate termination of your access to the Services, and may subject you to civil or criminal liability under applicable law, including but not limited to the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and applicable state computer crime statutes.

5. Ordering, Pricing, and Payment Terms

5.1 Placing Orders

When you place an order through food-pizzana.rest, you are making an offer to purchase food products at the stated price. Pizzana reserves the right to accept or decline any order at our sole discretion. Order confirmation does not constitute acceptance; acceptance occurs when we begin preparation of your order or issue a formal order confirmation email, whichever occurs first.

All orders are subject to product availability. In the event that an item is unavailable after your order has been placed, we will contact you to offer a substitute or provide a full refund for the unavailable item.

5.2 Pricing

All prices listed on the Site are in United States Dollars (USD) and are subject to change without notice. Prices displayed at the time of order submission are the prices that will apply to that order. Applicable taxes will be added to your order total as required by federal, state, and local law. Pizzana is not responsible for typographical errors in pricing; in the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price and notify you accordingly.

5.3 Payment Methods

We accept various forms of payment as indicated on the Site at the time of checkout, which may include major credit cards, debit cards, and other electronic payment methods. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and authorize Pizzana to charge the full order amount, including applicable taxes and fees, to your payment method.

Payment processing is handled by third-party payment processors. Pizzana does not store full credit card information on our servers. Your payment information is subject to the privacy practices and terms of the applicable payment processor.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once food preparation has commenced. If you have concerns about your order quality or accuracy, please contact us at [email protected] within a reasonable time of receiving your order. Pizzana will review complaints on a case-by-case basis and may, at our sole discretion, offer a refund, credit, or replacement. We reserve the right to refuse refund requests that we determine to be fraudulent or submitted in bad faith.

6. Delivery and Pickup

Delivery availability, minimum order amounts, delivery fees, and estimated delivery times are subject to change and may vary based on your location, time of day, and operational capacity. Estimated delivery and preparation times are approximate and not guaranteed. Pizzana shall not be liable for delays caused by traffic, weather conditions, or other circumstances beyond our reasonable control.

For pickup orders, you are responsible for collecting your order within a reasonable time after the stated pickup time. Pizzana shall not be responsible for the quality of food items not collected in a timely manner.

7. Allergen and Nutritional Information

Pizzana takes allergen concerns seriously; however, our food is prepared in kitchens that may handle common allergens including, but not limited to, gluten, dairy, eggs, nuts, soy, and shellfish. We cannot guarantee that any menu item is completely free from allergens. Nutritional and allergen information provided on our Site is for general informational purposes only and may not be fully accurate due to variations in preparation, ingredient substitutions, or supplier changes.

8. Intellectual Property Rights

All content and materials available on the Site, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, data compilations, menu designs, website layouts, software, and all other intellectual property (collectively, "Pizzana Content"), are the exclusive property of Pizzana or its content suppliers and are protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and related state laws.

The Pizzana name, logo, trade dress, and all related marks and trade names are trademarks or service marks of Pizzana. No license or right to use any trademark displayed on the Site is granted to you without our express prior written consent.

8.1 Limited License

Subject to your compliance with these Terms, Pizzana grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Pizzana Content solely for personal, non-commercial purposes related to ordering food and using our Services. This license does not include the right to:

• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, or transmit any Pizzana Content;
• Use any data mining, robots, or similar data gathering or extraction tools on the Site;
• Use the Site or Pizzana Content for any commercial purpose without our express written consent;
• Remove or alter any copyright, trademark, or other proprietary notices from Pizzana Content.

Any use of the Site or Pizzana Content not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other applicable laws.

8.2 User-Submitted Content

If you submit any reviews, comments, photos, feedback, or other content to Pizzana through the Site, social media, or other channels ("User Content"), you grant Pizzana a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our Services and marketing. You represent and warrant that you own or have the necessary rights to submit such User Content and that it does not infringe the rights of any third party.

9. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PIZZANA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT ON THE SITE;
• WARRANTIES REGARDING THE RESULTS OBTAINED FROM USE OF THE SITE OR SERVICES.

Pizzana does not warrant that the Site will meet your requirements or that defects will be corrected. Your use of the Site and Services is at your sole risk. Some jurisdictions do not allow the exclusion of implied warranties; in such cases, the above exclusions apply to the fullest extent permitted by law.

Nothing on this Site constitutes medical, nutritional, or dietary advice. Any food-related health claims or information are provided for general informational purposes only. Consult a qualified healthcare professional for personalized dietary guidance.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZANA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, goodwill, or business opportunities;
• Personal injury or property damage arising from your use of the Services;
• Unauthorized access to or alteration of your data or transmissions;
• Delays or interruptions to the Site or Services;
• Any bugs, viruses, or other harmful code transmitted through the Site;
• Any errors or omissions in the content of the Site.

IN NO EVENT SHALL PIZZANA'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZANA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

The limitations of liability set forth herein apply regardless of the theory of liability (contract, tort, strict liability, or otherwise), even if Pizzana has been advised of the possibility of such damages. Some states do not allow the exclusion or limitation of incidental or consequential damages; in such states, the above limitations apply to the fullest extent permitted by law.

Notwithstanding the above, nothing in these Terms shall limit or exclude liability for gross negligence, willful misconduct, fraud, or any other liability that cannot be excluded or limited under applicable law, including the FTC Act (15 U.S.C. § 45) regarding unfair or deceptive acts or practices.

11. Indemnification

You agree to defend, indemnify, and hold harmless Pizzana and its officers, directors, employees, agents, contractors, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use of the Site or Services in a manner not expressly authorized by these Terms;
• Any User Content you submit, post, or transmit through the Site;
• Your infringement or misappropriation of any intellectual property or other rights of any third party;
• Your negligent or willful misconduct;
• Any false or misleading representations made by you;
• Any dispute between you and a third party arising from your use of the Services.

Pizzana reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate fully with us in asserting any available defenses.

12. Changes to Terms

Pizzana reserves the right to modify, amend, or replace these Terms at any time, in our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where feasible, provide you with notice via email at the address associated with your account or through a prominent notice on the Site.

Your continued access to or use of the Site or Services after the effective date of any modification to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately discontinue your use of the Site and Services.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available at food-pizzana.rest.

13. Term and Termination

These Terms are effective as of the date you first access or use the Site and will remain in full force and effect until terminated in accordance with the provisions herein.

Pizzana may, in its sole discretion and without prior notice, terminate or suspend your access to all or any part of the Services for any reason, including but not limited to:

• Breach of any provision of these Terms;
• Request by law enforcement or other government agencies;
• Unexpected technical or security issues or problems;
• Extended periods of inactivity;
• Fraudulent, abusive, or illegal activity;
• Non-payment of amounts owed.

Upon termination, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall so survive, including but not limited to Sections 8 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 14 (Governing Law), 15 (Dispute Resolution), and 16 (Severability).

14. Governing Law and Jurisdiction

These Terms and any dispute arising out of or related to these Terms, the Site, or the Services shall be governed by and construed in accordance with the laws of the United States and the laws of the state in which Pizzana is registered and operates, without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any other jurisdiction.

To the extent that any claim or dispute is not subject to the arbitration provisions set forth in Section 15, you consent to the exclusive personal jurisdiction and venue of the state and federal courts located within the United States and the applicable state of Pizzana's principal place of business for the resolution of any such claims or disputes. You waive any objection to the laying of venue of any such suit, action, or proceeding and waive any claim that such suit, action, or proceeding has been brought in an inconvenient forum.

Users accessing the Site from California acknowledge that their rights may also be governed by the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), the California Business and Professions Code, and other applicable California consumer protection statutes. Users from other states are subject to the consumer protection laws applicable in their respective state of residence, to the extent such laws apply.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, controversy, or claim arising out of or relating to these Terms or the Services by contacting Pizzana directly at [email protected]. We will attempt to respond and work toward an informal resolution within thirty (30) days of receiving your notice. This informal process is a condition precedent to filing any formal claim.

15.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms, including the validity, invalidity, breach, or termination thereof, shall be resolved by binding arbitration administered by a recognized arbitration organization such as the American Arbitration Association (AAA) or JAMS in accordance with their then-current Consumer Arbitration Rules. The arbitration shall be conducted in English, and the arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The arbitration shall take place in the United States, in the city or county of Pizzana's principal place of business, unless the parties agree otherwise or applicable law requires a different location. The costs of arbitration shall be borne as determined by the arbitrator in accordance with applicable arbitration rules.

15.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST PIZZANA. All disputes must be brought in your individual capacity and not as a plaintiff or class member in any purported class action or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

15.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Claims arising under applicable consumer protection statutes or small claims court jurisdiction may also proceed outside of arbitration where permitted by law.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, the provision shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect as if the invalid, illegal, or unenforceable provision had never been included. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms.

17. Entire Agreement and Waiver

These Terms, together with our Privacy Policy and any other legal notices or agreements published by Pizzana on the Site, constitute the entire agreement between you and Pizzana concerning the subject matter herein and supersede all prior and contemporaneous agreements, representations, warranties, and understandings between the parties, whether oral or written.

No waiver by Pizzana of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Pizzana to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

18. Third-Party Links and Services

The Site may contain links to third-party websites, platforms, or services that are not owned or controlled by Pizzana. Pizzana has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not endorse or make any representations about such third-party sites, and we encourage you to review the terms and privacy policies of any third-party sites you visit.

Third-party services used in connection with our Services (such as payment processors, delivery platforms, or mapping services) are subject to their own terms and conditions, and your use of such services is governed by those terms.

19. Force Majeure

Pizzana shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, labor disputes, governmental actions, power outages, internet service disruptions, supply chain interruptions, civil disturbances, or other force majeure events. We will make reasonable efforts to notify you of such circumstances and to resume normal operations as soon as practicable.

20. Privacy Policy

Your use of the Site and Services is also subject to our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and disclose information about you in connection with your use of the Services. By agreeing to these Terms, you also acknowledge that you have reviewed and understood our Privacy Policy. We comply with applicable federal and state privacy laws, including the FTC Act (15 U.S.C. § 45), the California Consumer Privacy Act (CCPA), and the California Privacy Rights Act (CPRA) where applicable.

21. Accessibility

Pizzana is committed to making our Site and Services accessible to individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 and applicable accessibility requirements under the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq. If you experience any accessibility barriers on our Site, please contact us at [email protected] so that we may address the issue.

22. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, or if you wish to contact Pizzana for any reason related to your use of the Site or Services, please reach out to us using the contact information below:

We will make reasonable efforts to respond to all inquiries within a timely manner. For urgent matters related to food safety, allergic reactions, or order emergencies, please contact us immediately via email.